Refund Policy
Effective as of now
At Pizza Man, we strive to ensure our customers are always satisfied with their food and the service we provide. However, we understand that things won't always go as planned and there may be circumstances where you may be eligible for a refund. Our refund policy is outlined below.
1. Refund Eligibility
(i) Non-Delivery:
If an order you have placed with us is not delivered for reasons attributable to Pizza Man (e.g., our delivery personnel is unable to locate your address), you may be eligible for a full or partial refund in the form of an e-gift card, discounts, or coupons of the purchase price and delivery fee.
(ii) Excessive Delivery Time:
If your order arrives excessively late beyond the estimated delivery time provided, and such delay is not due to a force majeure event (i.e., event beyond our reasonable control such as extreme weather conditions, natural disasters, or other emergencies), you may be eligible for a full or partial refund in the form of an e-gift card, discounts, or coupons. "Excessively late" is defined as 1 hour over the initially stated delivery time.
2. Non-Refundable Scenarios
(i) Taste and Preference:
We appreciate that everyone's tastes and preferences differ. Meantime, refunds will not always be provided simply because you did not like the taste of the food ordered. However, in certain situations we may refund your complete or part of your order in the form of an e-gift card, discounts, or coupons. We also encourage you to provide feedback on the dishes you order to help us improve our food quality and service.
(ii) Change of Mind:
If you decide to cancel your order after it has been prepared or is en-route, we are not able to provide a refund.
(iii) Incorrect Delivery Information:
If we are unable to deliver your order due to incorrect delivery information provided at the time of placing the order, a refund will not be provided.
3. Refund Process
If you believe that you are entitled to a refund, please contact us within 24-48 hours of the order placement with your order number and details of the issue. Once we confirm that your order is eligible for a refund, we will initiate the refund process.
Refunds will be issued to the original payment method used at the time of purchase.
Please note that individual bank processing times may vary, and it may take a few days for the refund to appear on your statement.
4. Special Circumstances
We value our relationship with our customers and will review exceptional cases on a case-by-case basis. If you believe you have a unique situation that warrants a refund, please reach out to us, and we will work with you to find a fair solution.
This policy is subject to change without prior notice, and Pizza Man reserves the right to make the final decision in all refund cases.
Delivery Policy
Effective as of now
1. Availability
Delivery services are available during our operating hours, which are listed here. Please note that these times may vary during holidays and special events.
2. Minimum Order Value
There is a minimum order value for all delivery orders, the values vary depending on the distance from the restaurant.
3. Cancellation and Refunds
Orders can be canceled within 3-5 minutes of placing the order. If you're unsatisfied with your order, please contact our customer service team within 5 minutes after receiving your delivery. If you decide to cancel your order after it has been prepared or is en-route, we are not able to provide a refund.
4. Delivery Safety
Our delivery personnel are trained in no-contact delivery practices to ensure your safety and theirs.
5. Special Requests
We will do our best to accommodate any special requests you may have, but we cannot guarantee that all requests will be fulfilled.
6. Allergies & Dietary Restrictions
Please indicate any allergies or dietary restrictions when placing your order. We will do our best to meet these requirements, but please note that our kitchen handles a range of ingredients and we cannot guarantee that our meals are free from certain allergens.
7. Disclaimers
We are not responsible for delays in delivery due to unforeseen circumstances such as traffic or weather conditions.
By placing an order for delivery, you agree to the above terms and conditions.
Thank you for choosing Pizza Man.
